- Does DinnerPlan guarantee my meals are allergen-free?
- No. Allergies are treated as hard filters when we suggest recipes, but you must always check packaging and ingredient labels. Cross-contamination cannot be guaranteed.
- Are estimated expiry dates safe to trust?
- Estimated dates are marked "Estimated — check the packaging." Always follow the packaging and your own judgement.
- Does DinnerPlan track what's in my fridge automatically?
- No. Everything that enters your inventory is confirmed by you. Uploads are private and deleted after processing.
- Do you sell my data?
- No. Household food data is never sold. See our Privacy page.
- Can I cancel Plus?
- Yes, any time from Membership in your account. You keep Plus features until the end of the period you have already paid for, then your account returns to the free plan.
- How many AI scans do I get for free?
- Free and trial accounts include 2 AI scans in total across the lifetime of the account — not 2 a month. Adding food by hand is always unlimited.
- What does DinnerPlan Plus cost?
- £7.99 a month or £50 a year. Plus includes unlimited AI scans, recipes and meal plans, and up to 5 household members.
- Do you offer refunds?
- DinnerPlan subscription payments are non-refundable once charged, except where a refund is required by applicable law or where DinnerPlan expressly agrees otherwise.
- What happens if my payment fails?
- We will tell you in the app and by email, and our payment provider will retry. If payment still cannot be taken, your account returns to the free plan.
- How do I contact support?
- Use the support form on our Support page, or open a ticket from Support inside the app. We reply within one working day (UK).