Support

We're a small UK team and we read every message. Send us the details below and we'll reply by email — usually within one working day.

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Membership, cancellations and refunds

Cancel any time from Membership. Your Plus features stay available until the end of the period you've already paid for.

DinnerPlan subscription payments are non-refundable once charged, except where a refund is required by applicable law or where DinnerPlan expressly agrees otherwise.

You can also cancel a Direct Debit through your bank or building society. Cancelling a Direct Debit stops future payment instructions, but it may not by itself cancel your DinnerPlan membership or any amount already due. To ensure your membership is closed correctly, also cancel through your DinnerPlan account or contact support.

Common answers

See our FAQ — it covers scanning limits, allergies, privacy and membership.

Report a safety issue

If a suggested recipe conflicts with your household's allergies or looks unsafe, tap "Not safe" on the recipe. This blocks similar suggestions and alerts our team.

Account & data

Export or delete your household data from Privacy inside the app.