Cancellation and refund policy

Cancelling your membership

You can cancel DinnerPlan Plus at any time from Membership in your account. Cancelling stops the next payment. Your Plus features remain available until the end of the period you have already paid for, and your account then returns to the free plan.

Refunds

DinnerPlan subscription payments are non-refundable once charged, except where a refund is required by applicable law or where DinnerPlan expressly agrees otherwise.

Nothing in this policy affects your statutory rights as a consumer in the United Kingdom. If you believe you were charged in error, contact support and we will investigate.

Direct Debits

You can also cancel a Direct Debit through your bank or building society. Cancelling a Direct Debit stops future payment instructions, but it may not by itself cancel your DinnerPlan membership or any amount already due. To ensure your membership is closed correctly, also cancel through your DinnerPlan account or contact support.

Failed payments

If a payment fails, we will let you know in the app and by email, and our payment provider will retry. If payment cannot be taken, Plus features end and your account returns to the free plan.

Contact

Use the support form and we will reply within one working day (UK).