Terms of service

These terms form the agreement between you and DinnerPlan when you use dinnerplan.co.uk. They are governed by the law of England and Wales. Last updated: February 2026.

Using DinnerPlan

DinnerPlan is provided for personal, household use. You need an account, you must be at least 18, and you are responsible for keeping your sign-in secure and for anyone in your household who uses your account.

You are responsible for the accuracy of the information you enter or confirm — particularly allergies, dietary requirements and what is actually in your kitchen.

Food safety and AI limitations

Recipe suggestions, expiry estimates, quantities, allergen labelling and nutrition information are produced with the help of AI and are informational only. They are never authoritative and can be wrong, especially for own-brand or reformulated products. Always follow packaging instructions, check labels yourself where an allergy is involved, and use your own judgement about food safety. DinnerPlan is not a medical or dietetic service.

Free accounts and scan allowance

Free and trial accounts include 2 AI scans in total across the lifetime of the account. Adding and editing food by hand is unlimited on every plan. AI generation is also subject to fair-use limits to keep the service available to everyone. We may adjust allowances for new accounts, and we will tell you before changing the allowance on an existing account.

Membership and payment

DinnerPlan Plus is a recurring subscription taken by our payment provider, Stripe, until you cancel. Prices shown include VAT where applicable. If a payment fails we will tell you, Stripe will retry, and if it cannot be taken your account returns to the free plan.

Cancellation and refunds

You can cancel at any time from Membership in your account. Cancelling stops the next payment; your Plus features stay available until the end of the period you have already paid for.

Because DinnerPlan is digital content supplied immediately, by starting your membership you agree to immediate supply and acknowledge that the statutory 14-day cancellation right under the Consumer Contracts Regulations 2013 ends once supply has begun. Your rights under the Consumer Rights Act 2015 — to a service carried out with reasonable care and skill, and to a repair, replacement or price reduction where it is not — are unaffected.

DinnerPlan subscription payments are non-refundable once charged, except where a refund is required by applicable law or where DinnerPlan expressly agrees otherwise.

You can also cancel a Direct Debit through your bank or building society. Cancelling a Direct Debit stops future payment instructions, but it may not by itself cancel your DinnerPlan membership or any amount already due. To ensure your membership is closed correctly, also cancel through your DinnerPlan account or contact support.

Nothing in these terms affects your statutory rights as a consumer in the United Kingdom.

Your content

You keep ownership of the photos, recipes and household information you add. You grant us the limited licence needed to store and process that content in order to run the service for you, as described in our privacy notice. You must not upload content you have no right to use.

Acceptable use and suspension

Do not attempt to bypass usage limits, scrape or resell the service, interfere with its security, or use it to harm others. We may suspend or close an account that does so, or that puts other people at risk. Where we do, we will tell you the reason unless we are prevented from doing so by law, and you can appeal through support.

Availability and liability

We aim to keep DinnerPlan available but do not guarantee uninterrupted service; features may change or be withdrawn as the product develops. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Otherwise our liability to you is limited to the amount you paid us in the 12 months before the claim, and we are not liable for losses that were not reasonably foreseeable.

Changes to these terms

If we make a material change we will tell you in the app or by email before it takes effect. Continuing to use DinnerPlan after that point means you accept the updated terms.

Contact

Questions about these terms? Use the support form.